Launch the New Year with a stronger commitment to service excellence. Join Step by Step - a series of five innovative 90-minute Webinars that focus on the leadership principles introduced in Raising the Bar on Service Excellence - the Health Care Leader’s Guide to Putting Passion into Practice. Hosted and written by Kristin Baird of Baird Consulting and brought to you by The Beryl Institute, this course will explore practical applications for five crucial leadership principles that will help you to raise the bar and see an immediate return. Delivered in conjunction with the recently released Raising the Bar on Service Excellence- The Health Care Leader’s Guide to Putting Passion into Practice, sessions are offered bi-weekly on Tuesdays from 11:00 am to 12:30 pm CT beginning January 13th.

With a combination of lecture, interviews with industry experts, roundtable discussion and practical interactive coursework, this series is recommended for experienced as well as aspiring leaders who want to continue raising the bar on Service. Content is appropriate for CEOs, COOs, CNOs, HR professionals, department managers, health care marketing executives, planning and business development managers and clinicians.

Designed as a combination of self-study, online course and group discussion, Step by Step can be used by a single individual but is most effective when completed by the entire leadership team. Why? Because we know that when all of an organization’s leaders are on the same page, the momentum is unstoppable.For this reason, we have made pricing packages affordable for groups of 10 to 100. PLUS, by registering with three or more from one organization, we will include the leadership discussion guide to help your leadership team embrace concepts and put them into practice.

Course Materials
The course materials are designed to engage participants and promote reflection and action steps. Each participant receives:
• Kristin Baird’s book, Raising the Bar on Service Excellence ($24.95 value)
• Complete workbook filled with course materials and action steps that you can implement now ($595.00 value)
• Leader’s Journal – an interactive tool for personal reflection ($22.95 value)
• Six CDs – All sessions will be recorded and provided on CD along with an introductory CD by Kristin Baird ($1,625 value)

 
LIVE Webcast Dates:
• January 13, 2009 – 11:00 am to 12:30 pm CT – “Setting Clear Priorities”
• January 27, 2009 – 11:00 am to 12:30 pm CT – “Engaging Your People in Service Excellence”
• February 10, 2009 – 11:00 am to 12:30 pm CT – “ Establishing Service-Centered Processes”
• February 24, 2009 – 11:00 am to 12:30 pm CT – “Fostering a Strong Sense of Purpose –
The Inside Job”
• March 10, 2009 – 11:00 am to 12:30 pm CT – “Leading with Passion – The Catalyst for Change ”

Save when you register as a group. Register several team members for a fraction the cost of onsite training!


Includes all five seminars plus book, journal and a complete set of printed materials for each registered participant.

Group of 5 from the same organization
$2,670


Group of 10
$4,045


Group of 20
$6,795


Group of 30
$9,545


Registration Options

Entire Series – First Attendee
Includes all five seminars plus book and printed materials

$1,295

Entire Series – Second Attendee (from same organization)
Includes all five seminars plus book and printed materials

$550


Entire Series – Third and all subsequent attendee (from same organization)
Includes all five seminars plus book and printed materials

$275

Single Seminar – Individual Attendee
Includes one seminar plus book and handouts for one seminar

$325

Each participant will receive his own set of materials designed for personal reflection and individualized action plans. Materials include:
The course materials are designed to engage participants and promote reflection and action steps. Each participant receives:
• Kristin Baird’s book, Raising the Bar on Service Excellence ($24.95 value)
• Complete workbook filled with course materials and action steps that you can implement now ($595.00 value)
• Leader’s Journal – an interactive tool for personal reflection ($22.95 value)
• Six CDs – All sessions will be recorded and provided on CD along with an introductory CD by Kristin Baird ($1,625 value)

Bonus! Groups of three or more from the same organization will received a group discussion guide to help leaders to establish organizational goals at the same time that they develop their own personal action plans.