An engaging and motivational speaker and trainer, Kristin Baird speaks on the following topics and more! All presentations are customized for your organization. Baird can be booked for single sessions, half-day and full-day sessions. Discounts available when two or more consecutive days are scheduled.

It takes more than one training session to build service skills. If your service initiative just isn't getting any traction, maybe it's time to look at leadership. Weaving customer service practices into the fabric of an organization requires on-the-spot coaching between supervisors or managers and their team members. Are your managers equipped to deal with performance issues? Do they understand how coaching is linked to service improvement? Are they committed to leading the initiative and making it work?

Whether it’s lost information, long wait times or confusing directions, when something goes awry in a service encounter, your customers are left feeling disappointed and vulnerable. Do your employees understand that they hold the key to winning over a disappointed customer for life? Are they comfortable handling service problems?

Baird shares the five most critical steps to creating a service-centered culture in health care settings. Her audiences leave energized with a multitude of take-home ideas for implementation.

Baird’s passion for excellence stems from over two decades of experience in a variety of health care settings as a nurse, manager and in senior leadership. A skilled an engaging storyteller, Baird shares real-life examples of the good, the bad and the ugly.

This presentation is appropriate for anyone working in health care. It is a popular program for helping employees at all levels of the organization to see their vital role in customer service.

Baird takes her audiences out of the traditional definitions of quality and helps them to see quality through the eyes of their customers. Using storytelling skillfully combined with data, Baird demonstrates the link between service and a healthy bottom line. Her background in nursing, public relations and health care administration provide pragmatic yet motivational examples for improving service. Baird encourages her audiences to embrace customer service at all levels of their organizations.

This presentation is appropriate for health care managers and senior leadership, but can be tailored to other service industries as well.

Leadership skills are the backbone for any cultural change. Baird will get you planning some practical steps for fostering an environment that will help shape positive attitudes among employees and reap the benefits of greater patient satisfaction. Her fast-paced session will leave you with a multitude of ideas that you can begin to implement today.

What does employee engagement have to do with service? Everything. Data shows that engaged employees deliver the best service. But with the day-to-day demands of health care management, it is often difficult to know what to do to keep employees engaged. Now there is a solution.

The dynamic, inspiring and humorous Kristin Baird, RN, BSN, MHA helps nurses to reconnect to their personal passion for nursing. Using stories and writing cues, Baird challenges nurses to rejuvenate themselves to rekindle their passion and form a stronger connection to purpose. Based on her book, Reclaiming the Passion - Stories that Celebrate the Essence of Nursing, this seminar is a hit for hospitals and nursing organizations.