""Kristin’s presentation went far beyond any expectations I had. I am extremely satisfied! She did an outstanding job and I will definitely recommend her services to anyone who needs a motivational "push" for understanding customer service!""

"Thanks again for a great presentation. I really appreciated your presentation and I especially enjoyed the way you engaged different people in sharing their own stories. Since your presentation I have spoken to several people that attended inquiring about their experience and here are a few quotes:

"I loved Kristin's presentation and it made me remember all of the wonderful experiences I have had over my 30 years of nursing. It made me wish I was back at the bedside because I always had a sense of the difference I was making for my patients"

“The idea that nurses don't tell our stories was a great aha. It is so easy to take for granted each day as a nurse and not realize the difference that we have made for a patient, a family member, or a staff person. Kristin helped remind me that I make a difference.”

One of our OB staff nurses shared that "Kristin's presentation reminded me of what a privilege it is for me every time I participate in a delivery and that along with that privilege is my responsibility to make a difference for each of my patients"

I personally loved your presentation. It was a tremendous combination of practicality, years of experience and a sincere sharing of nurses'
stories – both the good times and the difficult times that we share with patients, nurses and the rest of the healthcare team. Thanks again for a great presentation.
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"Recently we had the opportunity to engage Kristin Baird as the speaker for our Nurse’s Day celebration. Several weeks later the staff is still talking about her presentation. Kris’s personality and passion for the profession were evident throughout the day. She made her talk personal for our staff by talking about our organization’s values and was very successful in encouraging our nurses to reclaim their passion for the profession.

Through humor and tears, Kris was able to touch the hearts of each one in the audience. As a result, today we have nurses wanting to tell their stories.

Thanks to Kris, we had one of the most memorable Nurse’s Day we have ever had.
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"“Kristin Baird was our featured speaker at our annual conference of the Tennessee Chapter of the Society of Healthcare Consumer Advocacy. WOW - What a lively resource she is! Her invaluable insight, passion, and real-life scenarios put the passion for patients back into our hearts. She possesses a unique talent for looking at the patient experience from the various vantage points. She helps her audiences see the various systems that impact the patient experience. Not once in her two sessions did she close the eyes of the patient’s viewpoint. Instead, she opened ours to their experience from every angle! We left her sessions with a renewed enthusiasm to go back to our healthcare settings and make a difference in our own neck ‘o the woods!”"

"Kristin Baird recently contributed enormously to our most successful annual client symposium to-date. Her framework and wisdom born of vast healthcare experience created a winning message for our client hospitals and healthcare organizations. Kristin engaged us with her stories, motivating us to “raise the bar” on providing extraordinary service. Kristin’s entertaining style, wit and wisdom delivered so much more to our clients than the typical “podium presentation”, and we delighted in the opportunity to share her message with our healthcare clients.
Her books, Customer Service in Health Care and Raising the Bar on Service Excellence continue to inform and guide realistic approaches to improving the experience of healthcare for staff and patients alike. We regularly recommend them to staff and clients who strive to create an environment where service excellence thrives.
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