The connection between employee performance and the patient experience is clear. What is often unclear is why do SOME employees deliver great service, while others are marginal at best? What drives these differences in performance?

Baird Consulting is proud to present Derrick Barton, Chief Talent Leader/CEO for Center for Talent Solutions as he reveals the most common links between management behavior and employee performance. Barton will highlight some of the key results from his upcoming book, The TALENT Experience. He will outline the essentials for creating the “TALENT Experience” that ultimately drives the “PATIENT Experience”.

This fast-paced session is designed for senior leaders, directors and managers who want to hire and develop the best talent in order to deliver the best possible patient experience. You’ll leave with a better understanding of what it takes to move from good to great.

What does employee engagement have to do with service? Everything. Engaged employees deliver the best service. In health care settings, stronger engagement means higher nurse retention. And nurse recruitment becomes easier with a more engaged workforce. Engaged employees stay longer.


Baird Consulting has teamed with the Center for Talent Retention to present you with an effective solution to the employee engagement and retention puzzle.


This innovative employee engagement workshop focuses on key actions that health care managers can use today to build a workforce of committed, engaged employees. Whether participating in the half-day or full-day employee engagement workshop, participants will leave energized with a solid plan full of tools that they can use immediately.

Health care managers will learn how to create a specific action plan to improve employee engagement over the next 60 days.