"Kris Baird is an energetic and engaging speaker; she's an excellent trainer and consultant who speaks the language of health care leaders, physicians and staff. Kris is a straight shooter who is not afraid to tell it like it is, and her outstanding experience having "been there and done that" makes her advice invaluable. She's a great motivator for our managers and physicians, and we have seen excellent results since engaging Baird Consulting. We have worked with Kris for over two years and highly recommend her as a consultant, speaker and trainer.

Unlike the average consultant, Kris and her company took the time and effort to infiltrate our facility and get to know our culture and our people and realized how to turn our mission into a living paradigm shift. It has been nothing short of a pleasure to work with Kris and her associates, and the changes we have made to our organization speak to Kris' sensitivity and expertise. We believe Kris is the best in her field.""

"Reedsburg Area Medical Center interviewed several firms before deciding upon Baird Consulting for our Service Excellence initiative. With Baird, we made the perfect choice! Kris and her staff are highly respected among our staff and Board of Directors as well as our physicians (an often difficult group to satisfy!). With the help of Baird, we have put in place the mechanisms, tailor-made to our organization, that have created a happier, more customer-aware workforce. We have also witnessed our patient satisfaction scores rise, in some cases, from the mere teens to upwards of the 90th percentile. Would we choose Baird again? In a heartbeat. Have and will we recommend Baird? Over and over again...."

"OakLeaf Surgical Hospital and OakLeaf Network could not have driven our customer service initiative forward or experienced such excellent results without the coaching and intervention provided by Kris Baird and the Baird Consulting team. I would highly recommend Baird Consulting for improving customer service."

"Baird is practical, realistic and results-oriented. Her in-depth assessment helped us to gain new insights into our customer experience in both clinic and hospital settings. Her work has received accolades from employees, physicians and administration alike."

"Having had a first-hand experience on two separate occasions with Baird Consulting, I've come away with a deep appreciation for a professionalism rooted in a common-sensical approach. Clearly, Baird Consulting's experience in a variety of venues is a strength that serves them, and their clients, well. I would have no hesitation in working with Baird Consulting again."

"Baird Consulting really made a positive difference in moving our customer service delivery from good to GREAT! The Service Excellence Initiative helped our organization to infuse customer-oriented service principles into all areas of service delivery. Empowering our employees to be involved in the grass roots approach to creating our Service Excellence Initiative, really made a dynamic difference in their overall acceptance and implementation of the new service delivery avenues. We firmly believe that the Service Excellence Initiative will be the differentiating factor that pushes consumers to select our health care services."

"Our physicians were receptive to Kristin because of her clinical background. She's had instant credibility and rapport because she's been 'in the trenches' with them. Our physicians referenced portions of her presentation months afterward. Her message really rang true."