Re-printable Health Care Newsletter Articles
Baird's popular monthly customer service e-newsletter provides timely feature articles, book reviews and tips for making your service efforts stronger than ever. Feel free to reprint any of the following articles but please include the required credit lines.
January 2009
As a new year is dawning, many people take the time to engage in self-reflection to determine how they can improve in the coming year. Now is a perfect time to determine if you are a morale encourager or a morale terminator. Reflect on ways that you can resolve to be the encourager throughout the new year.
December 2008
It’s hard to imagine an employee articulating a conscious decision to disengage from his work. How do you think he’d start that conversation with his supervisor? “I’m sorry, but I just don’t feel like doing this job. So unless you intend to watch over me like a hawk, I’ll most likely be exerting minimal effort in my eight hours here today.”
In her latest book, Great Personal Leadership - No-nonsense Solutions with Gratifying Results (2008, AHA Press), Wendy Leebov gives practical advice for leaders that will help them stay the course through simple actions.