Us Versus Them (UVT) is a condition that can be found in almost any organization. Combating this phenomenon requires managers to be vigilant and engage in direct conversations when the need arises. Just as UVT is spread by employees sharing the negative condition, it can be combated
Your organization’s mission statement is your promise to your customers. It tells them why your organization exists and what you promise to do every day in every encounter.
Making it visible isn’t about putting it in large print, is about bringing it to life through specific actions.
TactTuneupJune09.pdf