On August 26 and 27, Kristin Baird will host a FREE research-based Web seminar on mystery shopping through The Beryl Institute.

They walk through the clinic door, are wheeled into the emergency department, or simply happen to get off the elevator on the wrong floor. While they seem to be looking for a diagnosis, reassurance or directions to a loved one’s hospital room, these mystery shoppers – undercover patients and visitors – are actually in pursuit of much more.

Complete this form and e-mail it to info@baird-consulting.com no later than Monday July 14th, 2008.

Would you like to know what your patients are thinking
during their experiences with your organization? Send
in a Baird Consulting mystery shopper to help you and
your staff understand your patients' perceptions and
get a clear understanding of their experiences.