In health care, it’s important for all of us to make sure our internal filters are in good condition lest we utter any number of hair-raising statements that will make our customers abandon us. Sometimes employees make these statements innocently enough, but to vulnerable patients and their families, it’s enough to turn them away for good. Not to say that all health care employees are prone to doing this; even the ones who typically employ effective filters can benefit from a tune-up.

If you have ever felt stuck on a project or goal, chances are that you have been avoiding a crucial conversation about it.

“They call it coaching but it is teaching. You do not just tell them...you show them the reasons." – Vince Lombardi

To many people, legendary Green Bay Packers coach Vince Lombardi embodied the definition of “coaching” - demonstrating the principles that he expected his players to live by and inciting them to go the extra mile.

Press Ganey held its annual conference last month in Orlando.

As a coach, your goal is to incite your employees to go the extra mile, disocver their passions and strive for excellence. From time to time, the best coaches need to review their strategies and make sure they're fulfilling their expectations.

By taking the time to evaluate your coaching skills through not only your own eyes, but the eyes of your employees, you may get a clearer picture of the areas that you need to improve.

This handy self-evaluation will help you to more clearly define your role as a coach and how your skills rank.

Are you someone who puts in their time at work each day, with no clear idea of where that time will lead you? Or are you a new manager, faced with having to give a poor performance review and quickly losing your nerve to do so? Or have you ever felt like the pile of work on your desk is threatening to suffocate you before you can complete it?