Raising the Bar on Service Excellence- is being met with rave reviews. Quint Studer, CEO and founder of the Studer Group wrote the foreword to the book and calls Baird "a modern day fire starter." Charles Lauer, former publisher of Modern HealthCare calls it "a gem of a book."

Lynn Ehrmantrout, Sr. VP of Avatar International says, "This book has now taken the place of 'most read, referenced and revisited' in my library of resources."

Kathy Dean, VP of Marketing and Communications for Oregon Health Science University says, "I actually recommend buying a couple of the books as you will want to circulate the leaders and staff throughout your organization."

Find out for yourself why readers love this book!

Health care customer service training, medical mystery shopping, and leadership development come alive at the skilled hands and minds of Baird Consulting, Inc. Since the mid-1990s, Baird has helped health care organizations nationwide to improve the patient experience and enhance organizational culture. Baird's culture assessment and diagnosis includes experience mapping, medical mystery shopping and focus groups to reveal the real customers experience with your organization. Using your patients’ experiences, Kristin Baird and her team prescribe critical next steps for improving patient satisfaction and HCAHPS scores.

• Comprehensive service culture assessment
• Health care customer service training and strategies to increase patient satisfaction and build employee engagement
• Energizing workshops, seminars, leadership development events and keynotes customized for your organization
• On-site and distance coaching and training for performance improvement
• Medical Mystery Shopping
• Nurse retention strategies

Find out what Kristin is working on, where she's speaking and why others recommend her.

Health Care Customer Service Training, Customer Service Seminars, Health Care Customer Service Workshops, Customer Service Breakout Sessions,Health Care Customer Service Keynotes