Raising the Bar on Service Excellence- is being met with rave reviews. Quint Studer, CEO and founder of the Studer Group wrote the foreword to the book and calls Baird "a modern day fire starter." Charles Lauer, former publisher of Modern HealthCare calls it "a gem of a book." Lynn Ehrmantrout, Sr. VP of Avatar International says, "This book has now taken the place of 'most read, referenced and revisited' in my library of resources." Kathy Dean, VP of Marketing and Communications for Oregon Health Science University says, "I actually recommend buying a couple of the books as you will want to circulate the leaders and staff throughout your organization."

Find out for yourself why readers love this book!

Health care customer service training, employee engagement and leadership development come alive at the skilled hands and minds of Baird Consulting, Inc. Since the mid-1990s, our mission has been to help health care organizations nationwide improve the patient experience and enhance organizational culture. Through a culture assessment that includes patient experience mapping and mystery shopping, you will discover your customer experience with your organization. Then, using your patients’ experiences, Kristin Baird and her team of experts will train, coach and motivate health care leaders and employees to maximize their customer service efforts for an optimal patient experience.

• Comprehensive culture assessment
• Health care customer service training and strategies to increase patient satisfaction and build employee engagement
• Energizing workshops, seminars and keynotes customized for your organization
• On-site and distance coaching and training for performance improvement
• Mystery Shopping

Health Care Customer Service Training, Customer Service Seminars, Health Care Customer Service Workshops, Customer Service Breakout Sessions,Health Care Customer Service Keynotes