For years the health care industry has been buzzing with talk of creating a better patient experience. Yet, few have actually gained substantial ground in achieving this vital goal. Lack of direction, planning and information are the main contributing factors to this problem. The Baird Group has used its years of experience in medical mystery shopping to develop the definitive solution to creating real, measurable and effective change.

The Patient Experience Boot Camp is designed to equip your organization to deliver a better patient experience right now. This dynamic six-week, online course will help you to finally achieve the patient experience everyone wants, but only talk about. The course draws from Baird's decades of health care experience to create a convenient, pro-active Boot Camp that will whip your organization’s service skills into tip-top shape fast.

Patient Experience Boot Camp - the Mystery Shoppers’ Guide to Creating Loyal Fans will:

* Help your organization to foster a shared vision

* Arm your organization with usable, practical skills that get results

* Demonstrate how to develop the rapport that your patients need to develop trust

*Help your team achieve immediate and long-lasting positive changes

* Create a healing environment that is soothing and pleasurable for your patients

*Increase loyalty, expand retention and draw new patients to your door

*Provide expert advice from industry leaders and insiders

Stop talking and get moving. Sign-up for the Patient Experience Boot Camp today and experience the Baird Difference.

Health care customer service training, medical mystery shopping, and leadership development come alive at the skilled hands and minds of Baird Consulting, Inc. Since the mid-1990s, Baird has helped health care organizations nationwide to improve the patient experience and enhance organizational culture. Baird's culture assessment and diagnosis includes experience mapping, medical mystery shopping and focus groups to reveal the real customers experience with your organization. Using your patients’ experiences, Kristin Baird and her team prescribe critical next steps for improving patient satisfaction and HCAHPS scores.

• Comprehensive service culture assessment
• Health care customer service training and strategies to increase patient satisfaction and build employee engagement
• Energizing workshops, seminars, leadership development events and keynotes customized for your organization
• On-site and distance coaching and training for performance improvement
• Medical Mystery Shopping
• Nurse retention strategies

Find out what Kristin is working on, where she's speaking and why others recommend her.

Health Care Customer Service Training, Customer Service Seminars, Health Care Customer Service Workshops, Customer Service Breakout Sessions,Health Care Customer Service Keynotes